Net2Phone

I have been using and reselling Net2phone services for over 10 years and have inherited customers from other resellers that went out of business for 2 reasons; 1 my service and 2 the great service from Net2phone. It is one of the services that rarely has issues and when they do they are resolved promptly. As a reseller I may have a bit more leverage than the consumer that deals direct, but I truly mean they are one of the best. I am purposely not including my company name as this is not a sales pitch but a honest and truthful review.

To register as a customer they first ask for 500 USD (!) money on account before opening an account. Then, over months, it was not possible to make international calls properly because regularly I would just get a message "All circuits are busy now". Their technical "support" (Ernest and Adam) are clueless and ended up telling me that the numbers I dialled were "wrong". However these were valid numbers and I could call them from any other phone including by the way the Net2Phone competitor FLOWROUTE.COM (which I recommend whole-heartedly). Adam/Ernest then promised to send a refund form, which despite about several reminders over the last months I still have not received until today. My conclusion is that Net2Phone is combination of rip off, bad quality and bad service. I am based in Singapore and also had the pleasure of getting "support" calls from these guys in the middle of the night. I guess this again shows their level of ignorance. My recommendation is to stay away from Net2Phone and go with one of their many competitors, for example flowroute.com.

To register your company as customer. They first ask for 500 USD (!) money on account before opening an account for you. Then, over several months, it was not possible to make international calls properly because regularly I just get a message "All circuits are busy now". Their technical "support" (Ernest and Adam) are TECHNICALLY CLUELESS and ended up telling me that the NUMBERS I dialled were "wrong", which was absolute nonsense. They were valid numbers and I could call them from any other phone including by the way the Net2Phone competitor FLOWROUTE.COM (which I recommend whole-heartedly over the jokers in Israel). These guys then promised to send a refund form, which despite about ten reminders over the last 2 months I still have not received today. My conclusion is that they either are (1) a SCAM or (2) a combination of RIP OFF and TOTAL CLUELESSNESS. I am based in Singapore and also had the pleasure of getting "support" calls from these guys in the middle of the night. I guess this again shows their level of ignorance. MY STRONG RECOMMENDATION IS TO STAY AWAY FROM NET2PHONE - BAD QUALITY, BAD SERVICES, SCAM ALERT!

I have been frustrated with MSM Net2Phone (or whatever their name is now-- they've changed so many times)! I have been a loyal customer in Israel for over 3 years. For the past 2 months, I have been experiencing various technical problems that vary from day to day (phone does not ring, calls drop, poor quality, can not make outgoing calls to certain numbers, and more), and I have tried everything in the book to have them resolved (I had new Internet lines installed, purchased a new router, bought new phones), to no avail. I requested a new VoIP box over a month ago because I suspected that the problem was with the box, only to be told that I would have to pay $75 for it (I got the initial box for free!). I was also told that I could not keep my same Israel and US phone #s that I have had for 3 years! I have called tech support and customer service in Israel and the US and the 611 # (all of which I sometimes can not even connect to via the VoIP setup; I have to call from my Israeli mobile phone= EXPENSIVE!) almost 4 times a week, only to have my frustration level and blood pressure rise. All the while, I continue to be charged. I can not use the service I am paying for, I can not contact family, friends, and business contacts in the US, France, and Israel as I am paying for, so I am even more upset. I have requested a refund or discounts or something to show they care about me as a customer and the continued problems, but NO ONE ever answers me. I am always told, "a ticket has been created and escalated for you," or "someone from another department will get back to you about that." I finally got a supervisor (so he said he was) to admit to me 2 weeks ago that tech support concluded that there is a technical problem with my VoIP box; I asked when someone would have gotten back to get back to inform me of this since they can never seem to call me back to follow up on these darn tickets they create for my problems. He had no answer, other than to contact my service reseller. The only 2 people who had been helpful in this horrible headache have been my reseller, Reuven, and Mike from tech support in Israel. Unfortunately, once I have demanded a refund, I can't seem to get either one on the phone. I was told last week that a new box was mailed to me and should arrive in a few days. I'm not holding my breath on that one. Also, Mike from tech support (finally) gave me the "soft phone" to use on my computer (not convenient, but could help in a pinch), but it did not work for several days! Once that technical glitch got fixed (I couldn't even log into the program!), problems with the calls began again. Now I am in limbo as I search to find a new VoIP service here in Israel, I am still being charged by these yahoos, and I am ready to have a conniption fit because of these horrible people. :( Do NOT waste your money, time, or energy with this company!

About 8 years ago I purchased a broadband account from Net2phone. I thought it was Net2phone that provided me the account as I only ever delt with Net2phone when funding the account. Today I rarely use the broadband account and would like to get a refund of the account ballance. When I actively used the broadband account I several times had Net2phone move funds between the broadband account and a calling card account. Net2phone customer service was always the happy to help. Today Net2phone is a more complicated company. My account is said to have been sold to me by an unknown reseller who I must contact to get a refund on my broadband account. Net2phone Broadband won't tell me who the reseller is. Net2phone's corporate headquarters is supposed to be able to reveal who my reseller is. Contacting Net2phone corp headquarters is no easy feat. I've been trying for months. Calling 973-438-**** sometimes gets me a person and most often gets me the message system which requires I know the name of someone at Net2phone. Unresolved.

IDT Net2phone acknowledges my account having a balance but will not provide assistance refunding the balance. I've had a Net2phone broadband account since before 2000. The account number was provided with a Linksys Net2phone voice broadband router. I funded the account by calling Net2phone. At the time I also had a Net2phone Calling Card account. Net2phone did transfer funds between the accounts. I had never thought that I ever delt with anyone beside net2phone. Net2phone customer service will tell me that my broadband account balance, funded with money from the Calling Card account, is not refundable as the money transfered to the account from the Calling Card was transfered as a promotion. Equally fustrating is trying learn which IDT reseller has responsibility for my account. IDT Net2phone claims the account is not theirs but is instead a reseller who is not identifiable. I am still trying to get Net2phone's assistance is understanding how to get my balance refunded.